Shop Commander®'s AI Voice Advisor picks up every call — while your advisor is with a customer, while your techs are under a car, and long after you've locked up. It books real appointments, gives real status updates, and records real approvals. In English et en français.
Answering services take messages. The AI Voice Advisor takes action — it works inside your live Shop Commander® data, on the same calendar, repair orders, and message threads your team uses all day.
It checks your live availability for the date the caller asks about, books straight into your scheduling calendar, and captures the year, make, model, and the customer's concern — in their exact words, so your tech reads what the customer actually said.
Callers get the live, customer-safe status of their repair straight from the RO. Your counter stops fielding the same question fifteen times a day, and your customers stop wondering.
It walks the caller through their estimate line by line with spoken prices, then records each approve or decline — including the customer's own words granting the approval, timestamped on the repair order.
Outbound estimate-approval calls — the follow-up your advisor never has time for. The AI makes the call, reads the estimate, and brings back the answer. Approval chasing, off your plate.
Caller ID matches the caller to their customer record and their vehicles before the first sentence is done. Regulars get greeted like regulars — "calling about the Civic?"
Booking confirmations, directions to the shop — sent by SMS during the call, from the same message thread your team already uses. And when someone needs a person later, it records a callback request with name, number, and reason.
English and French — the whole conversation, whichever the caller opens with. Serve every customer in their language without staffing for it.
The moment a caller asks for a human, the call transfers to your counter. The AI knows what it's for — and what your people are for.
Every one of these is a call your team didn't have to stop working to take.
An AI with access to your shop's data has to earn that access. Every action the AI Voice Advisor takes passes through server-side controls that treat it like what it is — an employee with rules.
The AI can only ever ask to book, text, or record a decision. Every request is validated server-side against what that conversation is allowed to do — a hard choke point, not a suggestion.
Caller ID gets a caller greeted by name. Repair status, estimate details, and approvals require more — like confirming the name on the account — before a word of it is spoken.
The AI sees the customer-facing view: shop-approved statuses and estimate lines. Internal notes, tech chatter, and your margins are simply not in the room.
Every approve/decline is stored with the customer's verbatim words on the repair order — the same timestamped authorization trail as Shop Commander®'s one-tap SMS approvals.
The AI records what the customer describes, word for word, and books the car in. Diagnosis happens in the bay, by your technicians — where it belongs.
Call data is subject to automatic retention sweeps — kept while it's useful, purged on schedule. Your customers' conversations are handled like the customer data they are.
The call transfers to your counter immediately. And when nobody can pick up, the AI records a callback request — name, number, reason — so your team returns the call armed with context.
It books. Live availability check, real appointment on your real calendar, confirmation text sent — before the caller hangs up. See it alongside online booking and the full scheduling calendar.
The same thing it does at 2 PM. Evening and weekend callers book appointments and get status updates while your competitors' phones ring through to voicemail.
Fluently. The entire conversation runs in English or French — whichever the caller opens with.
It's not an add-on with its own database — it works the same repair orders, calendar, and two-way SMS threads as your team. A booking made on the phone at 9 PM is on the job board when you open at 7.
Set up your shop free — the AI Voice Advisor is part of Shop Commander®, not an upsell.