15 report types. Revenue, ARO, tech productivity, customer retention, campaign ROI, parts margins — all with custom date ranges and CSV export. Know exactly how your shop is performing. 100% free.
Ask most shop owners what their average repair order was last month and you'll get a blank stare or a guess. Ask them which technician is most productive and they'll point at whoever looks busiest. Ask them what their parts margin is running and they'll shrug. This isn't laziness — it's the result of running a shop on software that either doesn't track this data or buries it in reports you need a PhD to find.
Here's the truth: the shops that grow are the shops that know their numbers. Average repair order. Revenue per day. Tech efficiency. Customer retention rate. Parts markup performance. Declined job recovery rate. Campaign ROI. These aren't nice-to-haves — they're the metrics that tell you if your shop is healthy, growing, or slowly dying.
Shop Commander gives you all of this. Fifteen report types covering every aspect of shop performance, from raw revenue to marketing campaign attribution. Custom date ranges. Visual charts. CSV exports for your accountant or your own spreadsheet analysis. A real-time dashboard that shows you what needs attention the moment you log in. And it's all included free — not locked behind a premium tier or a reporting add-on like the competition charges.
The Shop Commander dashboard is the first thing you see when you log in. It's designed to answer two questions immediately: "How is the shop doing?" and "What needs my attention right now?"
Overdue repair orders. Estimates awaiting authorization. Unread customer messages. The banner at the top of the dashboard shows everything that needs immediate action. No scrolling through lists. No clicking into reports. The most urgent items are in your face the second you log in.
Revenue, average repair order (ARO), first-time fix rate, and tech efficiency — displayed as large, easy-to-read metric cards. See your numbers at a glance without opening a single report. When your ARO drops below your target, you know it immediately. When tech efficiency climbs, you know that too.
Time-series visualization of your shop's revenue. See daily, weekly, and monthly trends. Spot seasonality patterns. Identify your best and worst days. The chart updates in real time as repair orders are completed and paid. Your revenue curve is always current, always accurate.
Personalized dashboard showing each user's assigned inspections, jobs, and tasks. Your techs see exactly what's on their plate. Your service writers see their open estimates. Your parts person sees pending orders. Everyone gets a view tailored to their role and responsibilities.
Shop Commander doesn't give you one generic "reports" page. It gives you 15 purpose-built reports, each designed to answer a specific business question. Every report includes custom date range selection (this month, last month, quarter, year, or custom), visual charts, data tables, and CSV export. Here's the full list.
Daily, weekly, or monthly revenue with charts and totals. Break down revenue by time period. See exactly how much money your shop made, when it made it, and how it's trending. Export to CSV for your accountant. This is the report you check every Monday morning.
Trend analysis of your average repair order value over time. Track whether your service writers are upselling effectively, whether your pricing is optimized, and whether your ARO is climbing or stagnating. Compare month over month, quarter over quarter, year over year. Read our guide to increasing ARO for strategies.
Billable hours and utilization percentage per tech. See who's turning the most hours, who's efficient, and where there's room for improvement. Pairs with the time tracking system for complete labor analytics. Know your team's actual output, not just your gut feeling.
Inspection volume, average health scores, and recommendation counts from your digital vehicle inspections. See how many inspections your techs are completing, what the average vehicle health score looks like, and how many recommendations are being generated. Data that drives your inspection process forward.
Recovery rate on previously declined work. See how much revenue was declined, how much was recovered through follow-up, and what your success rate looks like by service type. Integrates with the CRM's declined work tracking for complete visibility into your biggest revenue recovery opportunity.
Markup performance and approval rates by price bracket. See whether your parts matrix is optimized, where customers are pushing back on pricing, and which brackets have the best margins. Adjust your markup strategy with real data instead of guessing. This report alone can add thousands to your annual bottom line.
Repeat customer rates and churn analysis. How many of your customers come back? How many disappear after one visit? Which customers are at risk of churning? Retention is cheaper than acquisition — this report shows you where to focus your effort. Works hand-in-hand with the CRM lifecycle engine.
Marketing spend vs. revenue generated per campaign. Sent count, conversions, attributed revenue. See which campaigns are making you money and which ones aren't worth running again. Automatic conversion tracking checks if recipients booked within 30 days and attributes the revenue. No manual tracking. No guessing.
Every report in Shop Commander includes date range presets — this month, last month, this quarter, this year, or a fully custom date range. Pull exactly the data you need for any time period. Preparing for a quarterly review? One click. Doing year-end taxes? One click. Comparing last June to this June? Two clicks.
Every report exports to CSV with one button. Streaming downloads handle large datasets without browser timeouts. Your accountant wants a revenue breakdown by month? Export it. Your business partner wants to see tech productivity for the last quarter? Export it. Your data is yours — take it wherever you need it.
Beyond individual reports, Shop Commander supports cross-shop reporting for multi-location shops. See how each location is performing side by side. Compare revenue, ARO, tech productivity, and customer retention across your entire operation. Centralized visibility without centralized micromanagement.
Shop Commander's built-in CRM comes with its own set of dashboard widgets that surface the most actionable customer data. These aren't vanity metrics — they're designed to drive specific actions that bring customers back and generate revenue.
Lifecycle state distribution at a glance. See how many customers are Active, Due Soon, Overdue, Inactive, and Lost. When the "Lost" column starts growing, you know your retention needs attention. When "Due Soon" spikes, you know revenue is coming. The health of your customer base in one widget.
Red card with click-to-navigate for any negative post-service feedback. When a customer says "problem still there," this widget makes sure you know about it before it becomes a bad Google review. One click takes you directly to the feedback record so you can take action immediately.
Review requests sent vs. reviews actually completed, with a completion rate. See if your review generation pipeline is working. If you're sending 50 requests and getting 5 reviews, you know something needs to change. Track your shop's reputation growth month over month.
New customers to appointments booked to repair orders created, over 30 days. Broken down by referral source (Google, word-of-mouth, Facebook, etc.). See which marketing channels produce real customers, not just clicks. Allocate your marketing spend based on actual conversion data.
Most shop management platforms tier their reporting. Basic reports on the cheap plan. "Advanced analytics" on the expensive plan. Tekmetric locks enhanced reporting behind their Growth tier at $349/month. Shopmonkey locks custom reports behind their highest tier. Shop-Ware charges up to $999/month for their most complete reporting package.
Shop Commander doesn't tier anything. All 15 report types are available on every account. Revenue, ARO, tech productivity, parts margins, customer retention, campaign ROI, declined job recovery, CRM analytics, review tracking — everything. With custom date ranges and CSV export. For $0/month. Because knowing how your shop is performing shouldn't require a premium subscription.
Shop Commander gives you 15 report types, a real-time KPI dashboard, CSV exports, and cross-shop reporting — all for $0/mo. The same analytics other platforms charge $349+/mo to unlock.
Free setup. No credit card. No catch.