Check-Ins
QR self-check-in for customers and a live queue so the front counter always knows who just walked in.
Customers check themselves in by scanning a QR code in your waiting area. The front counter sees them appear in a live queue the moment they do — no line at the desk, no one standing around wondering if anyone noticed them.
How customers check in
Your shop gets its own public check-in page. Print the QR code poster from Settings and put it on the counter or the waiting room wall. When a customer scans it, they land on a branded page with your shop name and logo, and identify themselves two ways:
- Phone Number — the fastest option for most people.
- License Plate — handy when the vehicle is the thing you know them by.
They tap Check In and get a confirmation screen — returning customers are greeted by name. If they have an appointment today, Shop Commander automatically marks it as arrived on the Appointments calendar.
The check-in queue
The Check-in Queue page is where those check-ins land, newest activity in real time — a new check-in appears on every screen in the shop the instant it happens.
Each row shows:
- Who — the customer's name, linked straight to their profile in Customers.
- What they drive — the matched vehicle, when there is one.
- How and when — QR check-in, plus how long ago it happened. Nobody should wait ten minutes without you knowing it.
- Notes — anything attached to the check-in.
If someone checks in with a phone number or plate that doesn't match a customer on file, the row shows as an unmatched check-in with the identifier they used — so you can still greet them and get them into the system.
Acknowledging
When you've greeted the customer, hit Acknowledge and the row clears from the queue — for everyone, on every screen. That keeps the queue honest: if a name is still on it, nobody has helped that person yet.
Why it matters
The worst first impression a shop can make is a customer standing at an empty counter. The check-in queue turns arrival into a signal your whole team sees, timestamps every wait, and makes "someone will be right with you" actually true.
Next: My Work — where each tech sees exactly what's on their plate.