Online Booking
Your shop's public booking page — customers pick a service, a time, and book themselves in.
Your shop gets its own public booking page — branded with your name and logo — where customers book appointments themselves, any hour of the day. The 8 PM "my brakes are grinding" moment becomes a booked appointment instead of a note to call you tomorrow that they'll forget.
What the customer sees
Booking is four steps: Service → Date & Time → Details → Confirmed.
- Select a Service — Oil Change, Brake Service, Tire Service, Inspection, Diagnostic, A/C & Heating, or Other / General, each with a rough duration so expectations are set up front.
- Select Date & Time — a calendar that greys out your closed days, and time slots calculated from your business hours, bay capacity, and what's already on the books. Customers only see times you can actually take.
- Your Details — name and phone (required), plus email, vehicle year/make/model, and a notes box for symptoms and warning lights.
- Confirm Booking — a summary of everything, with a note that your shop will confirm by phone or text.
Your phone number sits on every step under "Questions? Call us" — the page invites the booking without hiding you.
What happens on your side
The booking lands on your Appointments calendar tagged Online Booking, ready for staff confirmation. When a new identity is supplied, the current booking workflow creates or links the customer and vehicle context it collected. Review identity, notes, requested service, capacity, and timing before confirming.
Online bookings are tracked as their own source, so your reports show exactly how much work the page brings in.
Getting the link out there
Your booking link is yourdomain/book/your-shop — put it everywhere:
- Google Business Profile and your website — the two places customers look first.
- Text messages — when transactional messaging and Online Booking are enabled and provider-Ready, a clear booking request can receive the shop's booking link. Consent, opt-out, identity ambiguity, duplicate suppression, and provider delivery rules still apply.
- The customer portal — every customer's portal has a book-new-service button pointing here.
Turning it on
The page respects your settings — business hours drive availability, and your logo and shop info come from your shop profile in Settings. Set your hours accurately and the page does the rest.