Repair Orders

The repair order is the heart of Shop Commander. Everything about a job — services, parts, labor, photos, messages, payments — lives on one screen.

Lifecycle

ROs are auto-numbered per shop and move through a clear status flow:

Scheduled → Estimate → Authorized → In Progress → Waiting for Parts → Completed → Invoiced → Paid

You can move a job from the Job Board by dragging, or from the RO itself. If the same vehicle comes back within 30 days, Shop Commander flags the new RO as a potential comeback so you catch quality issues early.

Line items

Add as many service lines as the job needs. Each line carries its own labor, parts, and sublet totals, plus:

• Canned jobs — drop in a predefined service (labor hours, parts, pricing) in one click.
• Parts kits — apply a bundled set of parts to a line at once.
• Tech assignment — assign a technician per line; it shows up in their My Work queue.
• Warranty terms — set months/km per service line; expiration is tracked automatically.
• Customer decisions — each line is individually approvable. Declined lines don't vanish — they feed the automated follow-up system that brings that work back at 7, 30, and 60 days.

Drag lines to reorder them — the estimate and invoice print in the order you set.

Parts on the RO

Every part tracks number, vendor, brand, quantity, cost, price, and markup, and moves through its own workflow: Needed → Ordered → Received → Installed. Add tracking numbers and order notes so "where's my part?" has an answer. Prices follow your parts matrix automatically; manual overrides are logged with who changed it and why.

Photos

Attach photos categorized as intake, during repair, completion, or before/after — straight from a tablet or phone camera. Nothing settles a "that scratch was already there" conversation like a timestamped intake photo.

Promise dates

Set a promised time on the RO and Shop Commander shows overdue indicators as it approaches. Your front counter always knows which cars are on the clock.

Next: Estimates & Approvals — turning recommendations into authorized work.