Users & Roles

Shop Commander is built for the whole shop, so everyone gets their own account — the front counter, the techs, the parts person. Individual logins mean assignments, time tracking, and the audit trail all point at real names instead of a shared password everybody uses.

Adding a user

Click Add User and fill in:

• First and last name — this is the name that shows up on tech assignments, time entries, tasks, and everywhere else.
• Username and password — their login credentials.
• Email — optional.
• PIN — an optional 4–6 digit PIN. PINs are stored securely; nobody, including you, can read them back.
• Role — what they can see and do.

Roles

Pick the role that matches the job:

• Owner — full access to everything, including shop settings.
• Admin — the same full access, for a trusted right hand who isn't the owner.
• Manager — runs the floor; sees management views like team-wide time tracking history.
• Service Writer — the front counter: repair orders, estimates, customers, scheduling, messaging.
• Technician — the work itself: their assigned jobs, inspections, time tracking.
• Parts — inventory, ordering, and receiving.

Each role gets a color-coded badge in the user list so you can scan the team at a glance.

Editing and deactivating

Click any row to edit a user. Change their name, role, or email anytime; leave the password field blank to keep their current password, or type a new one to reset it. Set a new PIN the same way.

When someone leaves, deactivate their account rather than deleting it — their history on repair orders, time entries, and tasks stays intact, but they can't log in. The Active column shows a green dot for active accounts and a gray one for deactivated ones.

Live everywhere

Like everything in Shop Commander, the user list updates in real time. Add a technician from the office and they appear in assignment dropdowns on every tablet in the building immediately — no refresh, no re-login.

Next: Time Tracking — clocking your team onto jobs.