What Your Customer Receives
The links your shop sends — estimates, inspection reports with photos, and a personal customer portal. No app, no login.
Everything Shop Commander puts in front of your customer follows the same rule: it's a link that opens instantly on any phone. No app to install, no account to create, no password to forget. Here's what each link looks like from their side of the counter.
The estimate link
When you send an estimate, the customer sees a clean page with your shop's name and logo, every line of recommended work with pricing, and the ability to approve or decline line by line — declining a line updates the total live, and a signature seals the approval. The full workflow is covered in Estimates & Approvals.
The inspection report
The inspection link turns your tech's digital inspection into something a customer actually understands:
- Vehicle Health Score — an animated 0–100 gauge up top, so the overall condition lands before a single line item.
- Color-coded findings — every item is green, yellow, or red. No jargon required to know what's urgent.
- Photos — tap any finding's photos to view them full screen, including your tech's annotations. A picture of the actual worn pad on their actual car sells the brake job for you.
- Then vs. now — items show the previous visit's condition and measurement next to today's, so customers watch that tire tread trend toward the wear bars over time.
- Estimated costs — flagged items can carry an estimated cost right on the report.
- Request Estimate — one button on the report notifies your shop in real time that the customer wants numbers.
You'll also see engagement from your side: when the customer opened the report, how long they looked, and which items they clicked — so you know exactly when to make the follow-up call.
The customer portal
Every customer has their own secure portal link — their whole relationship with your shop on one page:
- Their vehicles — every registered vehicle with its specs.
- Service history — a chronological timeline of every visit with dates and costs.
- Inspection reports — every past inspection, one tap away.
- Active warranties — current coverage across all their vehicles.
- Recommended services — previously declined work with severity and estimated cost, quietly working on your behalf.
- Book an appointment — a direct link to your online booking page.
- Your shop's info — name, logo, phone, email, address, and business hours.
The portal answers "when did I last do my brakes?" before the phone rings — and puts your booking link in front of them at the exact moment they realize work is due.